Terms of Service

These terms are a contract between you and the operator of superyachtcvs.com (“Superyacht CVs”, “we”, “us”). They govern your use of the website, the CV builder, the AI features, and anything else we make available at superyachtcvs.com(together, the “Service”). By ticking the box presented before your CV is processed, by creating an account, or by using the Service, you agree to them. If you do not agree, do not use the Service.

We are a CV-writing tool. We are not a crew agency, we are not an employer, we are not an immigration adviser, and we do not place candidates on vessels.

You must be at least 18 years old and able to enter a binding contract. You must use the Service for your own CV, or for a CV you have the person’s permission to prepare.

The Service lets you upload an existing CV, or answer questions from scratch, and produces a structured yacht-crew CV you can edit, preview and export. Building, editing and standard A4 PDF export are free; free exports carry a small footer credit. AI improvement features require either a one-time Pro CV payment, which covers the interview, bullet polish and advanced AI on one CV for 30 days from purchase, or an active Season Pass subscription, which renews every 3 months, may be cancelled at any time, covers all your CVs while active and additionally includes the AI headshot and Word (DOCX) export. Free accounts use our standard AI model; paid tiers use our most capable model with additional industry training.

We do not promise you a job, an interview, a reply, or a visa. Hiring decisions are made by captains, heads of department and crew agencies over whom we have no control. Nothing in the Service is a representation that any particular outcome will follow from using it.

Guides, checklists and industry commentary on the Service are general information, not professional advice. In particular, anything touching visas, work authorisation, right to work, tax or immigration is general information only — those questions turn on your nationality, your passports and current law, and you must take advice from a crew agent or a qualified immigration adviser before relying on any of it.

The Service uses automated large-language-model systems to read, restructure and rewrite CV content. These systems can misread a document, transcribe a date or vessel name incorrectly, drop information, or produce wording that does not reflect what you meant. We design against this — the system is instructed to ask rather than assume, and to leave unknown fields blank — but we cannot and do not warrant that any output is accurate, complete or fit for any particular application.

You are responsible for reviewing every word of your CV before you send it to anyone. The yachting industry verifies CVs: captains telephone referees, check vessels and question dates. An error that reaches a captain is your error to correct and your reputation at stake, and it is your responsibility to catch it in the editor first.

You must not use the Service to state anything untrue — a vessel you did not serve on, a certificate you do not hold, a rank you did not occupy, a date you did not work, or a referee who has not agreed to be listed. If you ask the AI to add such a thing it is instructed to decline, but the final document is yours and the responsibility for its truthfulness is yours alone.

“Your Content” means everything you upload or enter: CV files, photographs, certificates, personal details, referee details and answers to our questions. As between you and us, Your Content remains yours.

You warrant that:

(a) Your Content is accurate and not misleading; (b) you own it or have the right to provide it; (c) providing it to us does not infringe anyone’s rights or breach any duty of confidence, including any confidentiality obligation you owe to a current or former employer or vessel owner; (d) where Your Content includes another person’s personal data — most obviously your referees — you have a proper basis to share it with us and have told them, or will tell them, that you have; and (e) you have the right to use any photograph you upload.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display and process Your Content strictly in order to provide the Service to you, and to make the backups and security copies that entails. This licence exists only so the Service can function; it ends when you delete the content or your account, subject to clause 10.

We do not use Your Content to train AI models unless you separately and explicitly opt in on your Account page. That opt-in is not part of these terms, is never a condition of using the Service, and may be withdrawn at any time.

You must not: use the Service to produce a CV containing statements you know to be false; upload malware, or content that is unlawful, defamatory or infringing; attempt to access another user’s data; scrape, spider or bulk-download the Service; probe or circumvent our rate limits, quotas, paywalls or security; resell or white-label the Service without our written agreement; use automated means to create accounts; or use the Service to generate content unrelated to a genuine yacht-crew CV.

We apply per-account and global usage limits to keep the Service available and the costs sane. We may adjust them.

You may begin building a CV without creating an account. When you do so we create an anonymous session for you so your work can be saved. That session lives in the browser you started it in: you cannot reach it from another device, and if it is not claimed we delete it and everything in it after 30 days of inactivity.

You are responsible for your account credentials and for everything done through your account. Tell us through the in-app support system if you believe it has been compromised.

Prices are shown at the point of purchase and include any applicable taxes unless stated. Payments are processed by Stripe; we never see or store your card details. A Pro CV payment is a one-time charge attached to one CV. A Season Pass is a subscription that renews automatically every 3 months until you cancel; cancelling stops the next renewal and you keep access until the end of the paid period.

EU and UK consumers: you normally have 14 days to withdraw from a distance contract for digital content. Because the AI features are delivered immediately, by purchasing and using them you request immediate performance and acknowledge that you lose that withdrawal right once the digital content has been supplied. This does not affect your rights where the content is faulty or not as described.

Beyond that, if something has genuinely gone wrong, raise a refund ticket in the app and we will look at it on its merits. Refunds are at our discretion except where the law requires otherwise.

The Service itself — the software, the CV templates and layouts, the wording of our guides and prompts, the brand and the design — is ours or our licensors’, and these terms grant you no rights in it beyond using the Service as intended. You may use the CVs and documents you produce for any lawful purpose, including commercial job-seeking, without further permission.

Our Privacy Policy forms part of these terms and explains what we collect, why, and how long we keep it. In summary: data is stored in the EU (Ireland); CV content is processed by Anthropic (Claude) to read and rewrite it; photographs sent to the AI headshot feature are processed by Google (Gemini); payments by Stripe; transactional email by Resend. We do not sell your data and we do not use it for advertising.

You can export or delete your data from the app at any time. Some records — payment records in particular — are kept for as long as tax and accounting law requires, even after account deletion.

We aim to keep the Service running but do not guarantee any level of uptime. It may be unavailable for maintenance, for reasons outside our control, or because an upstream provider — an AI provider, our host, our database or our payment processor — is degraded. We may change, suspend or discontinue features. Where a change materially reduces a paid feature you have already bought, we will offer a pro-rata refund for the unused part.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited. If you are a consumer, you have statutory rights that these terms do not affect.

Subject to that: we are not liable for loss of employment, loss of an interview or offer, loss of earnings, loss of opportunity, loss of reputation, loss of data, or any indirect or consequential loss, however arising. Our total aggregate liability arising out of or in connection with the Service is limited to the greater of (a) the total amount you have paid us in the 12 months before the claim, and (b) EUR 50.

The Service is otherwise provided “as is” and “as available”, without warranties of any kind to the fullest extent the law allows.

If you are using the Service other than as a consumer, you will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, from Your Content, or from any untrue statement in a CV you produced with the Service.

You may stop using the Service and delete your account at any time. We may suspend or terminate access where you materially breach these terms, where we are required to by law, or where your use threatens the security or availability of the Service. Where we can, we will tell you first and give you the chance to export your data. Clauses 4, 5, 9, 12, 13 and 16 survive termination.

We may update these terms. Each version carries a version stamp, and when the substance changes we will ask you to agree again before the Service processes anything further for you. Continuing to use the Service after that point means you accept the current version. If you do not accept it, stop using the Service and delete your account.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, you keep the benefit of any mandatory protections of your country of residence and may bring proceedings there.

If any clause is found unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours as part of a sale or reorganisation of the business, without reducing your rights. These terms and the Privacy Policy are the entire agreement between us about the Service.

Contact. We do not operate an inbound email address. Everything — questions, complaints, refund requests, data requests — goes through the support system in the app, where it is tracked and answered.